1. Introduction
At BusinessCanadCurs, we strive to provide high-quality digital content and resources to help businesses grow and navigate the digital landscape. Since our content is primarily informational and delivered electronically, we have specific guidelines regarding returns and refunds.
This Return & Refund Policy explains the conditions under which refunds may be granted, our approach to resolving disputes, and how users can contact us for refund-related inquiries.
By purchasing or accessing any of our digital products or services, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
As our products are digital and intangible, refunds are generally not provided once content has been accessed. However, we will consider refund requests in the following cases:
Duplicate Purchases – If a user is accidentally charged more than once for the same product.
Technical Issues – If there is a verified technical issue that prevents access to the purchased content.
Unauthorized Transactions – If a payment was made without the account holder’s consent, subject to verification.
Failure to Deliver – If the product or service is not delivered within the specified time frame due to an error on our part.
Refunds for partially used subscription periods are generally not provided, except in cases where applicable laws require otherwise or at our discretion in special circumstances.
3. Refund Request Process
To request a refund, users must follow these steps:
Submit a request via email to info@businesscanadcurs.com within 7 days of the purchase date.
Provide transaction details, including order confirmation, payment method, and a clear explanation of the issue.
Allow up to 5 business days for us to review the request and respond with a resolution.
Refunds, if approved, will be processed using the original payment method. Processing times may vary depending on the payment provider.
4. Subscription & Cancellation Policy
For subscription-based services:
Users may cancel their subscription at any time through their account settings or by contacting our support team.
Cancellations take effect at the end of the current billing cycle. Users will continue to have access until the end of their paid period.
Refunds for partially used subscription periods are not guaranteed but may be considered in special circumstances.
5. Chargebacks & Dispute Resolution
If a user disputes a payment through their bank or payment provider (chargeback request), we encourage users to contact us first so we can assist in resolving the issue. If a chargeback is filed, we may:
Temporarily suspend access to our services while reviewing the situation.
Provide proof of purchase and transaction details to the payment provider.
Attempt to resolve the dispute directly with the user before escalating the matter to financial institutions.
Users are encouraged to contact us before initiating a chargeback to allow us to provide a resolution.
6. No Refunds for Promotional Offers
Discounted purchases, promotional sales, or limited-time offers are final and non-refundable unless otherwise specified in the promotion terms.
7. Exceptions & Special Cases
In exceptional circumstances, we may consider issuing refunds beyond the standard policy if it is in the best interest of our users and aligns with our commitment to fair business practices. Each case will be reviewed individually, and any decision made does not set a precedent for future requests.
8. Contact Information for Refund Requests
If you have any questions about our refund policy or need assistance with a refund request, please contact us:
Address: 50 Garnet Ave, Toronto, ON M6G 1V5, Canada
Phone: +1 416 962 8943
Email: info@businesscanadcurs.com